Eastlands Medical PracticeClayton Health Centre 89 North RoadClayton Manchester, M11 4EJTel: 0161 223 9229
Unless otherwise stated, all services are by appointment only
It is very important that all children receive the recommended vaccinations. The Baby clinic is available every Tuesday between 13.30 – 14.15. This is a drop in clinic. No appointment required. This is a well baby clinic when the doctor and practice nurse can provide help and advice about your child’s welfare and development. If your child is poorly, please contact the surgery to arrange an appropriate appointment. If you would like to see the Health Visitor a clinic is available every Wednesday afternoon, at the Health Centre, between 1.30 pm and 3.30 pm (no appointment required)
It is important once you have been diagnosed with a respiratory disease that you see the nurse on a regular basis. The doctor or nurse will advise you how often you will need to be reviewed. Your inhaler technique will be monitored together with other factors to enable you keep your symptoms well controlled and ensure you maintain a good quality of life. Prescriptions can only be renewed by attending the respiratory clinic.
Regular review will help us to ensure your treatment is effective and your symptoms are well controlled. With your co-operation we can work together to prevent any further illnesses occurring.
Many people travel abroad without having the appropriate vaccinations. Your travel agent should be able to advise you if vaccination is required. If you are in any doubt, make an appointment to discuss this with the practice nurse. Most vaccines are kept in stock at the surgery and can usually be administered when you attend. It is important, where possible, to plan two months ahead to enable vaccination courses to be completed before travelling.
Due to the demand on nursing services we ask the majority of patient to attend the Cornerstone clinic or North Manchester General Hospital, the times of which are available from the reception desk. If you find it extremely difficult to attend these alternative locations, please inform the receptionist who will endeavour to book you with the practice nurse.
Our practice nurse provides a well woman clinic. She is able to advise people regarding Family Planning and Hormone Replacement Treatment and most importantly cervical cytology (smear tests).
With an aging population, it is important that our over 75 year old patients are seen on an annual basis. You will receive a reminder to attend. If, however, you have not seen a nurse or a doctor for over 12 months, please do not hesitate to contact the surgery to arrange an appointment with the practice nurse for an over 75 year screening check.
There is also a family planning clinic available at Newton Heath Health Centre. This is a drop in clinic (no appointment required). Please ask the receptionist for times of clinics.
There is a team of District nurses attached to the practice. This enables patients, who are unable to attend the Health Centre, to be given nursing care at home. You can telephone the nursing team and speak to them Monday - Friday between 10:00 - 10:30, 14:00 - 15:00 and 16:30 - 17:00.
The practice has two Health Visitors, one for its Tameside patients and one for its Manchester patients. They are involved mainly with families with young children and elderly people. They offer advice on welfare and a range of health care matters. If you have any questions regarding young children (aged under 5 years old) especially immunisation and vaccination you should contact the health visitor. To speak to a Health Visitor you can contact them on the following numbers.
Antenatal clinics are provided by the midwifery team. The attached midwife is Chris Butler. Antenatal clinics are every Monday at the Wells Centre between 09:30 and 11:00. This is a drop in clinic. There is also a clinic from 11:00 – 13:00. This is appointment only. Please contact the Wells Centre on 0161 219 6177 to arrange an appointment. Alternatively there is a drop in clinic at Clayton Sure Start Children’s Centre, Pioneer Street, Clayton every Friday morning 09:00 – 10:00 (no appointment required). The midwives are available to help with your entire antenatal and post natal care. They also offer advice on smoking cessation, relaxation, breast feeding and baby massage.
Once your pregnancy has been confirmed, the GP will ask you to make an appointment with the midwife. On your initial visit the midwife will make the appropriate referrals to the hospital. Depending on you previous medical history you will have ‘shared ante natal care’ or in complex cases ‘hospital ante natal care’. ‘Shared care’ means that you will make regular visit the midwife who will liaise with your GP. You will visit the hospital for your scan and will have your baby at the hospital.
Once your baby has been born the midwife and the doctor will visit you at home together with the health visitor. They will answer any questions you may have about your health needs and that of your babies.
There is a counselling service at the Health Centre. Your doctor, practice nurse, district nurse or health visitor may wish to refer you to this service or you can self refer by making an appointment at the main reception desk.
If you are concerned about the amount of alcohol you consume there is a CAT worker attached to the practice. An appointment can be arranged by contacting the Community Alcohol Team services direct. Manchester patients can telephone 0161 223 3770. Tameside patients can telephone 0161 339 4141.
Karen Hughes joined the practice in June 2003. She is a nurse specialist in respiratory disease (COPD/asthma) and works with the consultants at North Manchester General Hospital.
The McMillan nursing team provide vital support to the practice, which enables us to provide an excellent palliative care program. They can be contacted on 0161 861 2527 (Manchester) or 0161 342 7770 (Tameside)
Dr Kanakanti is the lead GP for diabetic care together with Sr Lynne Hayward. The clinic is on a Tuesday morning. Please make an appointment with the receptionsit.
If you require any vaccinations relating to foreign travel please telephone the receptionist leaving your name date of birth and contact telephone number, your destination(s) and the date you will be travelling. The practice nurse will contact you, once she has developed your vaccination plan, to arrange an appointment.
There is further information about countries and vaccinations required on the links below
It is important to contact the surgery as early as possible - at least 6 weeks before you travel - as an appointment will be required with the practice nurse to actually receive the vaccinations. We may have to order some vaccines as not all are a stock vaccine item. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
If you think you may require travel vaccinations, please request a form from reception, complete the form and return it to the surgery. The practice nurse will then review the form, work out a vaccination program for you and if required, will contact you to arrange the necessary appointment(s).
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
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color:black;mso-fareast-language:EN-GB">ASR Charitable Trust is a small medicaland educational charity registered in both the UK and India. ASR has been working since 2006 mainly around Amritsar, amajor city in the northern state of Punjab in India.
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color:black;mso-fareast-language:EN-GB">ASR is a Punjabi/Hindi word pronounced as“us ur”, meaning “EFFECT”. mso-fareast-language:EN-GB"> The Trust aims to have apositive effect on the lives of people in need of health care and educationthrough provision of free medical and educational services, which are severelylacking in India. mso-fareast-font-family:"Times New Roman";color:red;mso-fareast-language:EN-GB">
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"Times New Roman";color:lime;mso-fareast-language:EN-GB">‘General Practice’Clinic (Sri Guru Arjan Dev Ji Free Dispensary) 14.0pt;line-height:115%;mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-GB">
color:black;mso-fareast-language:EN-GB">This is located in Goindwal Sahib, avillage and Sikh pilgrimage centre about 25 miles from Amritsar. It opens all day, every day of the year. Over 400,000patients have been seen.
color:black;mso-fareast-language:EN-GB">ASR’s doctors and pharmacists provide consultationsand medicines free of charge. mso-fareast-language:EN-GB">A small laboratory adjoins the dispensary,providing a range of free blood tests twice a week.
"Times New Roman";color:#FF9900;mso-fareast-language:EN-GB">Educational Support EN-GB">
mso-bidi-font-family:Calibri;color:black;mso-fareast-language:EN-GB">ASRsupports the Central Khalsa Orphanage in Amritsar, founded in 1904, by providingteachers. We are supporting capable boys and girls through School and University education.
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"Times New Roman";mso-bidi-font-family:Calibri;color:purple;mso-fareast-language:EN-GB">Multispecialty Medical and Health Awareness Camps mso-bidi-font-family:Calibri;color:#CC99FF;mso-fareast-language:EN-GB">
mso-bidi-font-family:Calibri;color:black;mso-fareast-language:EN-GB">ASR hasheld more than 23 medical camps in the last few years in various remotevillages of Punjab, Uttar Pradesh and even Uttarakhand in the Himalayas.
mso-bidi-font-family:Calibri;color:black;mso-fareast-language:EN-GB">Variousspecialists provide free detailed examinations and treatment on the day. Anyoperations are free of charge: paid for by ASR. Free glasses are given to theneedy. Over 1200 cataract and other orthopaedics, gynaecological, ENT andplastic surgery operations have been performed till date.
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"Times New Roman";mso-bidi-font-family:Calibri;color:blue;mso-fareast-language:EN-GB">First Aid Camps mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Calibri;color:#FF9900;mso-fareast-language:EN-GB"> "Times New Roman";mso-fareast-language:EN-GB">
mso-bidi-font-family:Calibri;color:black;mso-fareast-language:EN-GB">These areheld outside the Golden Temple in Amritsar, aimed at people visiting on specialoccasions and every weekend. Over 100,000 patients have been seen since June2010. EN-GB">
mso-bidi-font-family:Calibri;color:black;mso-fareast-language:EN-GB">ASR’sAmbulance/Mobile Clinic is available at these camps for treating patients,performing ECG, administering nebulisers and performing stitches and dressingwounds. It also helps transfer patients to local hospitals if necessary.
"Times New Roman";color:#C00000;mso-fareast-language:EN-GB">FUNDRAISING EN-GB">
color:black;mso-fareast-language:EN-GB">We raise funds through car washes,sponsored runs and catering for events, with our own fundraising dinners twicea year. color:brown;mso-fareast-language:EN-GB"> "Times New Roman";mso-fareast-language:EN-GB">
"Times New Roman";mso-bidi-font-family:Calibri;color:#FF3399;mso-fareast-language:EN-GB">For further information and updates on activities, and to donate, pleasevisit www.asrcharitabletrust.com or look us up on Facebook and YouTube
Flu clinics for 2018/2019 will commence October 2018. Please contact the surgery for more information.
- your emergency care summary
The NHS in England is introducing the Summary Care Record, which will be used in emergency care. The record will contain information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had to ensure those caring for you have enough information to treat you safely.
Your Summary Care Record will be available to authorised healthcare staff providing your care anywhere in England, but they will ask your permission before they look at it. This means that if you have an accident or become ill, healthcare staff treating you will have immediate access to important information about your health.
Your GP practice is supporting Summary Care Records and as a patient you have a choice:
If you need more time to make your choice you should let your GP Practice know.
For more information talk to our Patient Advice and Liaison Service (PALS) 0800 015 1462 or visit the website www.manchester.nhs.uk or www.nhscarerecords.nhs.uk or telephone the dedicated NHS Summary Care Record Information Line on 0300 123 3020.
You can choose not to have a Summary care Record and you can change your mind at any time by informing the GP practice.
If you do nothing we will assume that you are happy with these changes and create a Summary Care Record for you. Children under 16 will automatically have a Summary Care Record created for them unless their parent or guardian chooses to opt them out. If you are the parent or guardian of a child under 16 and feel that they are old enough to understand, then you should make this information available to them.
Eastlands Medical Practice
Patient Participation Group Meeting
Thursday 28 February 2013
Monica (practice manager) thanked everyone for attending and opened the meeting by explaining why we had invited people to take part in these discussions.
All three doctors, the practice manager, Helen Speed (from North Manchester PCT) and four patients attended the meeting.
The practice intends to have PPG meetings every three months and will put notices of the dates they are to be held on the website. Any patients interested in attending can notify the practice in person (at reception), by telephoning the practice or by sending an e-mail to the practice manager ( email@example.com ).
Currently the practice provides extended hours access, three hours a week between the hours of 7am to 8am. Over the years this has proved very popular with all appointment being booked more often than not. Advanced booked appointments are available for up to six months. This means anyone wishing to book an appointment with a doctor or nurse can do so at any time and there is no restriction on how far in advance this can be done during the six month period. There are several emergency appointments available for patients who require emergency treatment, on the same day, available Monday to Friday and these can be accessed by telephoning the surgery or in person at the reception desk. The surgery has, over the past year or so began to stagger surgery times so that there are a variety of appointment times available throughout the day.
Helen was asked to attend the meeting to discuss alternative forms of patient access. However, discussions involving the patients made it clear that they are happy with the form of access being provided by the practice at present and change was not necessary.
A participant asked the practice how many patient fail to attend the surgery without cancelling their appointments?
Dr Glass stated that patients who do not attend (DNA) have always been an ongoing problem for the surgery and that a significant amount of time is lost each day due to patients not cancelling their appointment. This results in patients who do need to see a doctor may not be seen. The practice has tried on numerous occasions to address this; posters have been displayed in waiting areas highlighting the number of DNA’s occurred in a week. However, nothing seems to resolve the issue. The group was reassured that people who frequently DNA their appointment are ‘taken to task’.
It was also asked how the practice coped with patients who are violent.
The group was reassured that it is very rare that the practice experiences violent behaviour and when we have; the patient has been removed from the practice list.
Helen posed the question of telephone consultation and asked if the practice provided this.
The practice has an informal telephone consultation system. Any patient requesting to speak to a doctor rather than making an appointment is able to do so. The patients details will be taken by the receptionist together with a brief description of what the patient would like to discuss and the GP will call the patient back at a time when he is not in surgery.
Other practices have a very formal telephone triage system whereby a doctor will speak to all patients requesting a same day appointment and will either deal with the call over the telephone or arrange an appointment for the patient to be seen. The doctors of the practice feel that this would result in fewer appointments being available for patients as it would take up a lot of their time and result in them not being available to do a surgery.
After discussion amongst the group it was agreed that the informal telephone consultation system currently used by the practice was acceptable.
A participant asked if the practice had considered opening on a Saturday morning for patients not feeling very well at the weekend. The doctors are not considering this at the moment due to the number of hours they already spend at the practice Monday to Friday which can be in excess of 50 hours a week.
Helen informed the group that when the surgery is closed there are alternative services available such as GOTODOC, which is the out of hour’s provider when the surgery is closed. There are also Walk-in Centres that can be accessed across Manchester. Dr Glass asked if these services are advertised in local libraries etc, and would it be a good idea to do this.
Helen asked about patients accessing hospital services such as A&E especially for sick children. She expressed her concern about practices not being set up to cope with children who come home from school feeling poorly and this can result in them being taken to A&E. The practice will always see a poorly child if asked to do so or direct them to the nearest Walk-in Centre.
Helen asked the group what they thought makes access to their doctor good.
It was agreed that continuity; seeing the same doctor helps as the doctor gets to know them. It was stated that they had not had any problems getting appointments to see a doctor of their choice. It was also stated that the reception staff are always polite and helpful.
As it was highlighted that the doctors are very busy and work a lot of hours each week, Helen asked if our practice nurses could do anything to help. It was explained that the nursing team mainly deal with patients with chronic illnesses such as diabetes, asthma, coronary heart disease and so on. However, we have employed a nurse who provided this care in the community for housebound patients. This has resulted in reducing the number of home visits the doctors now do and has proved very popular.
The group was informed that the practice has monthly Multidisciplinary Team Meetings. Community staff such as District Nurses, the Falls Team, Health Visitors, MacMillan Nurses, Active Case Managers etc are given a list of dates for the year and can attend the meeting to discuss any concerns they have about a patient. These meetings are also attended by people from Social Services and the Mental Health Team.
Finally, there was a discussion about the practice texting patients to remind them of their appointments.
The practice is currently attempting to set up this service which can also be used to remind people about getting their flu jab etc. However, there are some issues with compatibility regarding the clinical software system we use and the text messaging service we have chosen. If this cannot be resolved an alternative provider will have to be considered. Once the system is in place a generic text message will be sent to every mobile we have on the system informing patients about the service and giving them the opportunity to ‘opt out’ should they not wish to be involved. It was agreed that there could be some problems regarding confidentiality as people do change their phone number frequently and fail to inform the practice.
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